Applied · Clear at the BenchAppendix · The Detail Layer
The ApproachThe signature model The Augmented FunctionAI & digital capability The WorkThe case studies The SeriesPacks & toolkits PerspectivesThe throughline The LineHow I got here The Way InHow to work together Get in TouchA 45-min chat
The WorkClear at the BenchThe Detail Layer
The detail layer · Companion digest

Standing at the pass — the Ten-Second Delegation Check.

Here is Exhibit A in full: the People-lane sort for a Laboratory Director holding Tier 4 authority at Ironbark, expanded to 98 recurring decision moments across nine categories. Every verdict is readable in ten seconds — the time it takes to reach for the phone you now don’t need to pick up.

39
Green · Yours

Decide and record — explicit, written autonomy.

40
Amber · With a check

One named check precedes the decision — then it’s yours.

19
Red · Two calls

Jurisdiction sits above, or in a formal pathway.

Read this first This is an indicative digest built for a fictional composite. Ironbark, its instrument, and every clause reference, tier and verdict on this page are illustrative — assembled from patterns observed across multiple public-sector and essential-services organisations, and depicting no real organisation, document or individual. In a live engagement, every row is validated against the operative instrument with Workforce — clause references attached — before anyone relies on it, and roles are always positions, not people. The point of a digest like this is its shape, not its letter.

How to read a row: the verdict tells the Laboratory Director what happens next — green means decide and record; amber names the one check that precedes their decision; red names where the decision actually lives. In the working session every row gets red-penned: the verdicts you’d move, the moments that are missing, and the fifteen that deserve full Decision Cards first. This table is the Laboratory Director’s cut — the Principal Scientist and Senior Shift Scientist views are produced from the same rows with the level column re-set. One table, three Bench Cards.

CardDecision momentLightWhose callThe check / the note
Recruitment & engagement
WF-REC-01 Advertise a funded, established vacancyLike-for-like profile, budget line confirmed Green · yours Laboratory Director Decide and record; recruitment plan lodged with Workforce.
WF-REC-02 Approve like-for-like backfill of a vacated positionEstablished role, no change to classification or hours Green · yours Laboratory Director Within budget; note service continuity rationale.
WF-REC-03 Engage a casual to cover unplanned absence (≤ 4 weeks)Short-notice coverage within roster budget Green · yours Laboratory Director Record engagement dates; standard casual loading applies.
WF-REC-04 Extend a fixed-term contract within current term limitsNo change to role or classification Amber · with a check LD after Workforce check Check cumulative tenure — conversion triggers may apply.
WF-REC-05 Convert a fixed-term employee to ongoingEligibility under conversion provisions Amber · with a check LD on Workforce endorsement Eligibility criteria under the determination must be evidenced.
WF-REC-06 Make a direct (non-advertised) appointmentMerit-exemption pathway Amber · with a check LD with Workforce endorsement Exemption criteria documented before offer, not after.
WF-REC-07 Engage agency / labour-hire coverTemporary external engagement Green · yours Laboratory Director Procurement rules apply — rate card, tenure limits and engagement route noted.
WF-REC-08 Approve higher duties up to 6 monthsActing within the classification stream Green · yours Laboratory Director Record dates and allowance level.
WF-REC-09 Extend higher duties beyond 6 monthsExtended acting arrangement Red · two calls Tier 2 / workforce director Cumulative period counts — a merit-process question may trigger. One-page brief via your HRBP.
WF-REC-10 Create a new position (new FTE)Establishment change Red · two calls Executive Refer up with workforce-plan and budget case.
WF-REC-11 Reclassify an existing positionWork value change Red · two calls Workforce → Executive Work value assessment required; not a local call.
WF-REC-12 Appoint above the base incrementAdvanced commencement salary Amber · with a check LD with Workforce endorsement Skills/market evidence on file before offer.
WF-REC-13 Approve a secondment out of the organisationEmployee released to another agency Amber · with a check LD + release agreement Backfill plan and return date documented.
WF-REC-14 Host an inbound secondmentExternal employee placed in Green · yours Laboratory Director Cost, duration and reporting line documented.
WF-REC-15 Appoint an honorary / volunteer / observerUnpaid placement Amber · with a check LD with credential check Screening, inductions and insurance verified first.
WF-REC-16 Employ a close relative into own reporting linePotential conflict of interest Red · two calls Refer up + COI declaration Selection decision must sit outside the relationship.
Leave & absence
WF-LEA-01 Approve annual leaveService coverage confirmed Green · yours Team leader / LD Decide and record; roster coverage noted.
WF-LEA-02 Approve sick leave with certificateStandard personal leave Green · yours Team leader Record in system.
WF-LEA-03 Accept sick leave without certificate beyond thresholdPattern or extended absence Amber · with a check Laboratory Director Pattern check; a certificate direction may be warranted.
WF-LEA-04 Approve long service leaveAccrued entitlement Green · yours Laboratory Director Notice period per award; coverage plan noted.
WF-LEA-05 Approve leave without pay ≤ 3 monthsShort unpaid absence Green · yours Laboratory Director Return date and backfill approach recorded.
WF-LEA-06 Approve leave without pay > 3 monthsExtended unpaid absence Amber · with a check LD with Workforce check Tenure, increment and position-holding impacts checked.
WF-LEA-07 Process parental leave within entitlementStatutory / award entitlement Green · yours Via Workforce Entitlement-based; verify dates and return plan.
WF-LEA-08 Extend parental leave beyond entitlementDiscretionary extension Amber · with a check LD with Workforce check Award and determination limits apply.
WF-LEA-09 Approve a purchased leave arrangementSalary-adjusted additional leave Amber · with a check LD with payroll check Deduction schedule and review date set.
WF-LEA-10 Grant compassionate / bereavement leavePer entitlement Green · yours Team leader / LD Decide with care; record simply.
WF-LEA-11 Grant special leave with pay (exceptional)Outside standard entitlements Red · two calls Executive Rare; documented case travels up.
WF-LEA-12 Approve study leave within policyApproved study agreement in place Green · yours Laboratory Director Coverage confirmed; agreement on file.
WF-LEA-13 Approve conference / CPD leave (no cost)Leave only, no travel spend Green · yours Laboratory Director Coverage confirmed.
WF-LEA-14 Direct an employee to reduce excess leaveExcess accrual management Amber · with a check LD after consultation Award consultation steps precede any direction.
WF-LEA-15 Recall an employee from approved leaveGenuine operational need Amber · with a check Laboratory Director Costs of recall covered; use sparingly.
WF-LEA-16 Cash out annual leavePayment in lieu of leave Amber · with a check LD with Workforce check Strict award conditions govern; agreement in writing.
Hours, rostering & flexible work
WF-FLX-01 Approve a roster change within roster rulesNotice periods met Green · yours Team leader Decide and publish.
WF-FLX-02 Approve overtime within budgetPre-approved additional hours Green · yours LD / team leader Pre-approval before the hours, not after.
WF-FLX-03 Approve a recall-to-duty claimCall-back to the workplace Green · yours Team leader Verify times against the roster.
WF-FLX-04 Set an on-call arrangementStanding availability roster Amber · with a check LD with Workforce check Award on-call provisions and allowances apply.
WF-FLX-05 Approve a flexible work arrangement requestFormal request under legislation Amber · with a check Laboratory Director Genuine consideration required; terms documented.
WF-FLX-06 Refuse a flexible work requestFormal refusal Red · two calls LD only on Workforce advice Legislative grounds and process — get advice before the answer.
WF-FLX-07 Approve working from home (role-suitable)Suitable duties, suitable setup Green · yours Laboratory Director WHS checklist completed first.
WF-FLX-08 Vary part-time hours by agreementContract variation Amber · with a check LD with payroll notification Variation letter issued; system updated.
WF-FLX-09 Approve a job-share arrangementTwo employees, one role Amber · with a check LD with Workforce check Coverage design and handover rhythm agreed.
WF-FLX-10 Approve TOIL in lieu of overtimeTime off instead of payment Green · yours Team leader By agreement; accrual caps apply.
WF-FLX-11 Approve additional hours for part-time staffExtra hours within budget Green · yours Team leader Rate rules checked; record hours.
WF-FLX-12 Approve an averaging-of-hours arrangementHours averaged across a cycle Amber · with a check LD with Workforce check Award provisions govern the design.
Pay, allowances & travel
WF-PAY-01 Approve payment of higher duties allowanceFollows an approved HD arrangement Green · yours Laboratory Director Flows from the HD approval; verify dates.
WF-PAY-02 Approve professional development spend within budgetWithin per-person cap Green · yours Laboratory Director Budget line and cap checked.
WF-PAY-03 Approve intrastate travelStandard fares and accommodation Green · yours Laboratory Director Purpose recorded; policy rates apply.
WF-PAY-04 Approve interstate travelBeyond standard local travel Amber · with a check LD with budget check Business case on file before booking.
WF-PAY-05 Approve international travelOverseas representation or CPD Red · two calls Executive / Chief Executive Central approval with long lead time — start early.
WF-PAY-06 Approve a conference package (registration + travel)Combined spend Amber · with a check Laboratory Director Combined cost threshold; itemise before approving.
WF-PAY-07 Approve a qualification / professional allowanceAllowance tied to credential Amber · with a check LD with Workforce verification Eligibility evidence sighted first.
WF-PAY-08 Initiate an overpayment recovery planSalary overpayment identified Amber · with a check Workforce leads; LD informed Consultation and hardship provisions govern the schedule.
WF-PAY-09 Approve reimbursement of work expensesReceipted, policy-eligible costs Green · yours Laboratory Director Receipts attached; caps observed.
WF-PAY-10 Approve relocation assistanceAssisted move for appointee Red · two calls Executive Policy criteria; central budget.
WF-PAY-11 Approve a market / attraction allowanceAbove-award attraction payment Red · two calls Executive on Workforce advice Determination criteria are strict; case travels up.
WF-PAY-12 Handle a salary packaging queryProvider-administered benefit Green · yours Signpost to provider Not a delegation decision — signpost, don't solve.
Performance & development
WF-PDV-01 Sign off an annual performance reviewStandard cycle Green · yours Team leader / LD System record completed.
WF-PDV-02 Approve a development plan with funded actionsWithin PD budget Green · yours Laboratory Director Budget line noted on the plan.
WF-PDV-03 Hold an informal performance conversationEarly, informal feedback Green · yours Team leader File note; no process implications yet.
WF-PDV-04 Commence a formal performance improvement processStructured underperformance response Amber · with a check LD with Workforce advice Procedural fairness steps set before the first meeting.
WF-PDV-05 Approve external course sponsorship with a bondFunded study with service commitment Amber · with a check LD with Workforce check Study assistance agreement signed first.
WF-PDV-06 Approve a conference presentation by staffEmployee representing the organisation Green · yours Laboratory Director If data or research is involved, the research lane applies too.
WF-PDV-07 Approve professional registration / membership supportPolicy-eligible support Green · yours Laboratory Director Eligibility per policy; record renewal date.
WF-PDV-08 Engage an external coach or mentorPaid external development support Amber · with a check LD with procurement check Procurement thresholds apply to the engagement.
WF-PDV-09 Approve study assistance (fees)Fee support for approved study Amber · with a check Laboratory Director Agreement and service commitment documented.
WF-PDV-10 Nominate staff for a leadership programmeDevelopment nomination Green · yours Laboratory Director Transparent selection rationale noted.
Conduct, complaints & discipline
WF-CON-01 Hold an informal counselling conversationEarly conduct conversation Green · yours Team leader File note; tone matters more than form.
WF-CON-02 Issue a documented reasonable directionFormal written direction Amber · with a check LD with Workforce advice Wording matters — draft with Workforce before issuing.
WF-CON-03 Receive and triage a grievanceFirst contact with a complaint Amber · with a check LD with Workforce Acknowledge within timeframe; agree the pathway early.
WF-CON-04 Refer a bullying / harassment complaintFormal complaint received Red · two calls Refer to Workforce Formal pathway; no local investigation.
WF-CON-05 Commence a misconduct processSuspected misconduct Red · two calls Workforce / Executive The determination process governs from the first step.
WF-CON-06 Suspend an employee (with pay) pending processInterim action Red · two calls Executive on advice Never a local decision — two calls, immediately.
WF-CON-07 Assess a conflict of interest declarationDeclared interest Amber · with a check LD records; escalate if material Register updated; material conflicts travel up.
WF-CON-08 Receive a public interest disclosureStatutory disclosure Red · two calls Designated officer Statutory pathway and confidentiality — handle nothing locally.
WF-CON-09 Approve a secondary employment requestOutside employment Amber · with a check LD with COI screen Conditions recorded; review annually.
WF-CON-10 Respond to a media / social media conduct issuePublic-facing conduct matter Red · two calls Workforce + Communications Coordinated handling; no solo response.
Separation, probation & transition
WF-SEP-01 Accept a resignationStandard notice given Green · yours Laboratory Director Acknowledge in writing; final pay initiated.
WF-SEP-02 Agree a shorter notice periodBy mutual agreement Green · yours Laboratory Director Record the agreement; adjust final pay.
WF-SEP-03 Confirm appointment at end of probationSuccessful probation Amber · with a check LD after Workforce check Review evidence on file before the date.
WF-SEP-04 Extend a probation periodMore time needed to assess Amber · with a check LD with Workforce advice Must be decided and communicated before expiry.
WF-SEP-05 Terminate during probationUnsuccessful probation Red · two calls Executive on Workforce advice Process-critical; advice before any conversation.
WF-SEP-06 Non-renew a fixed-term contract at expiryContract concludes Amber · with a check LD with Workforce check Notice, reasons and any conversion rights checked.
WF-SEP-07 Support a redeployment caseEmployee seeking placement Amber · with a check LD with Workforce Suitable-role search documented.
WF-SEP-08 Approve a phased retirement arrangementTransition to retirement Amber · with a check LD with Workforce check Hours, dates and superannuation implications mapped.
Safety, injury & wellbeing
WF-WHS-01 Record and notify a workplace injuryIncident notification Green · yours Team leader Within the notification window; support first, forms second.
WF-WHS-02 Refer for early intervention supportPre-claim support Green · yours Team leader / LD Consent-based; the earlier the better.
WF-WHS-03 Approve a suitable duties (recover-at-work) planModified duties during recovery Amber · with a check LD with case manager Medical restrictions honoured to the letter.
WF-WHS-04 Provide input on a workers compensation claimClaim liaison Amber · with a check Workforce / claims agent lead LD provides operational input; agent decides liability.
WF-WHS-05 Refer an employee to EAPConfidential support Green · yours Anyone No approval needed — confidential and immediate.
WF-WHS-06 Approve a workstation or equipment adjustmentErgonomic / access adjustment Green · yours Laboratory Director Assessment on file; budget line noted.
WF-WHS-07 Grant a fatigue management exceptionDeparture from fatigue rules Red · two calls Executive on advice Safety-critical — the exception is the red flag.
WF-WHS-08 Direct compliance with a health-monitoring requirementPolicy compliance direction Amber · with a check LD with Workforce Policy pathway; document each step.
Structure & establishment
WF-STR-01 Update a role description (no work value change)Housekeeping update Green · yours LD with Workforce format check Version control; no classification impact.
WF-STR-02 Reallocate FTE between teams within establishmentBudget-neutral shuffle Amber · with a check LD with finance check Budget neutrality evidenced.
WF-STR-03 Change reporting lines within the directorateLocal structure adjustment Amber · with a check LD with consultation Consult affected staff; notify Workforce.
WF-STR-04 Abolish a positionEstablishment reduction Red · two calls Executive Consultation obligations under the enterprise agreement.
WF-STR-05 Increase the establishment (new FTE)Growth in positions Red · two calls Executive Budget and workforce-plan case travel up.
WF-STR-06 Commence a restructure / consultation processFormal change process Red · two calls Executive with Workforce Agreement consultation clauses govern from day one.

What this table is for: not compliance — conversation. Ninety-eight verdicts, each priced to be corrected, are how the Decision Moments Map starts with something to disagree with instead of a blank page. The fifteen rows that survive the red pen with the most conviction become the first card set.

This kind of work

Augmented partnering, on your organisation’s hardest governance problem. When you’re ready, it starts with a conversation.

Start the conversation →
The People Practice · Au · — Applied · Case Study 02 · Ironbark Back to the front page
Back to the top